FREQUENTLY ASKED QUESTIONS

HOW LONG IT TAKES TO DO A REGISTRATION INSPECTION?
WHAT IS CHECKED FOR REGISTRATION INSPECTION?
DO I HAVE TO MAKE A BOOKING?
WILL YOU INFORM ME BEFORE YOU DO ANY WORK?
WILL YOU STICK TO A QUOTE?
DO I HAVE TO PAY WHEN I PICK UP MY VEHICLE AND HOW CAN I PAY?
WHAT KIND OF WARRANTY YOU PROVIDE WITH YOUR WORK?
WHAT AREAS DOES YOUR PICK UP/DROP OFF SERVICE COVER?
DO I HAVE TO USE THE DEALER FOR SCHEDULED REPAIRS AND MAINTENANCE, TO MAINTAIN MY WARRANTY?
CAN I SERVICE MY NEW CAR AT A MECHANIC OTHER THAN THE DEALER, WITHOUT VOIDING MY NEW CAR MANUFACTURER’S WARRANTY?
HOW SHOULD I PREPARE MY CAR FOR WINTER?
HOW SHOULD I PREPARE MY CAR FOR A ROAD TRIP?
WHY DO MY BRAKES SQUEAK? WHAT IS A BRAKE JOB, BRAKE SERVICE?
WHY IS MY CHECK ENGINE LIGHT ON?

HOW LONG IT TAKES TO DO A REGISTRATION INSPECTION?

Many people think that it takes 10-15 minutes to do a registration inspection for a vehicle. This is false, because RMS has specific requirement what needs to be checked and the inspector must follow that check list to issue a safety check report,  reflecting the vehicle’s condition.

In the best possible scenario, it can take about forty minutes to an hour for all checks, tests and reports. Booking is required as we have many registration inspections per day. For more info – check Our Services page.

WHAT IS CHECKED FOR REGISTRATION INSPECTION?

As a sample, some of the checks our technician must perform are:

  1. Record & Check – Make, Model, Number Plate, Chassis No/VIN – against rego papers
  2. Check Engine and other items in the engine bay
  3. Check Driving controls, Driver’s seat, Seat belts, Mirrors, Forward vision through windscreen, etc.
  4. Examine Vehicle exterior – check all doors, windows, wipers, body work, trailer coupling (if fitted), for rust, damages and proper operation
  5. Test operation of all lights including parking & brake; Check aim of head lights, Head light & Number plate covers [if faded]
  6. Jack up the vehicle and check the Suspension, Wheel bearing, Steering components
  7. Place car on hoist & check Underbody; Sub frames; Transmission; Exhaust; Braking system components; All wheels and tyres
  8. Test brake system with test brake machine

For more information – check Our Services page

DO I HAVE TO MAKE A BOOKING?

We are usually busy, and if you want to avoid waiting long hours or come back another day, it is recommended to give us a call on 9337-1136 and make a booking.

For small inquiries and urgent matters, you can always come in without a booking. We try to satisfy all your vehicle related needs as soon as possible, and give you best customer service experience, but there is no guarantee, we will be able to attend to it at that moment.

WILL YOU INFORM ME BEFORE YOU DO ANY WORK?

We always inform the customer of their vehicle’s condition, following the inspection report.

Maybe we find faults which you didn’t come for but as we are working towards the safety of your vehicle it is our priority to inform you about any fault and leave it up to you to decide if you want to rectify the problem now, in the future or at all. We never start repairs before we inform you and get authorisation for repairs.

WILL YOU STICK TO A QUOTE?

Yes, customer satisfaction is very important to us. Before we start a job, we will give you a quote and if you are happy with it and authorise repairs, we will commence work on your vehicle. Please remember that the prices quoted do not include GST, unless specifically noted by the sales person.

We will also inform you if we encounter further issues during the job, or if there are any possibility to encounter any problems during the job. We will give you a quote and await your authorisation to commence or continue with the replacement of parts or repairs as required.

DO I HAVE TO PAY WHEN I PICK UP MY VEHICLE AND HOW CAN I PAY?

Yes. Payment needs to be made at the completion of our work. We accept cash and all major credit cards. We also accept bank transfer but need to get the funds cleared in our bank account before releasing the vehicle.

WHAT KIND OF WARRANTY YOU PROVIDE WITH YOUR WORK?

We offer warranty on parts as per manufacturer and our workmanship is fully guaranteed – usually 12 months, depending on the job.

WHAT AREAS DOES YOUR PICK UP/DROP OFF SERVICE COVER?

We can pick up or drop off in a 10km radius from Vaucluse, depending on job. Booking is required.

DO I HAVE TO USE THE DEALER FOR SCHEDULED REPAIRS AND MAINTENANCE, TO MAINTAIN MY WARRANTY?

No, you don’t. Changes in consumer laws in 2010, confirmed that you have the right to choose who to service your vehicle, as far as it is a licensed repairer.

CAN I SERVICE MY NEW CAR AT A MECHANIC OTHER THAN THE DEALER, WITHOUT VOIDING MY NEW CAR MANUFACTURER’S WARRANTY?

Yes. Despite what the new car dealer may want you to think, your new car warranty is not impacted if your vehicle is serviced according to your vehicles logbook and stamped by a licenced repairer. At Vaucluse Auto Repairs we service many new vehicles weekly.

HOW SHOULD I PREPARE MY CAR FOR WINTER?

  • Prior to winter weather setting in, you should:
  • Check your antifreeze/coolant level and condition. Rust coloured antifreeze/coolant means you may need to flush and refill the cooling system.
  • Check the level of you motor oil. If it’s been 6 months to 6000 km since your last oil change, it should be replaced.
  • Check your battery. Batteries that are weak can fail on a cold morning and your car won’t start.
  • Check your wiper blades. Old, cracked and uneven wipers can obstruct your view during operation in rain, snow and ice conditions.
  • Check the condition of your tires. Tires that have warn tread can mean hydroplaning on watery road and can lead to accidents.
  • Check your A/C operation. Your air condition will function in the defrost mode to help defrost or remove moister from the windshields, fogged up windows can be hazardous during driving.
  • Perform a brake inspection. A well-operating brake system will help stop your car, especially during wet or snowy and icy conditions.

HOW SHOULD I PREPARE MY CAR FOR A ROAD TRIP?

Prior to going on a trip, you should check:

Check all lights. Check your headlights (high and low-beam), brake lights, turn signals, parking lamps and (if you have them) fog lights to make sure they are all operational. You should clean your headlights using glass cleaner to improve night visibility.

Check wiper blades. Inspect them for cracks or tears, and make sure they’re operational. If they’re in good shape, it’s still a good idea to clean the rubber blade with little glass cleaner.

Check all hoses. Look for any cracks or holes in hoses. If you find any that are not in good shape and need replacing, bring your vehicle to us to replace them

Check all belts. Inspect all belts to ensure that none are worn, lose or frayed.

Inspect the battery for signs of corrosion on the terminals

Check all fluids. Check the reservoirs to ensure that your coolant and wiper fluids are at the proper levels. Check your oil using the dipstick. Check transmission fluid, power-steering fluid and brake fluid. Refer to your vehicle’s owner’s manual for advice on checking all the fluids.

It is also a good idea to have a good set of basic tools and an emergency kit on hand, these can be purchased from most auto parts stores.

Check tire pressures

WHY DO MY BRAKES SQUEAK? WHAT IS A BRAKE JOB, BRAKE SERVICE?

Brakes can squeak for a variety of reasons, but continuous squeals and grinding sounds may mean it’s time for new brakes. Worn brakes can mean longer stopping distances and difficulty stopping in emergency situations. Rotors and drums that are too thin may even become over-stressed and break. Remember, if you notice any of these symptoms it’s a good idea to get your brakes checked.

A brake job includes replacement of worn parts to restore the vehicle’s braking performance to its safe condition.

Brake components that should be replaced will obviously depend upon the age, kilometres travelled and wear.

A brake inspection in our workshop include inspection of the brake lining, rotors and drums, callipers and wheel cylinders, brake hardware, hoses, lines, and master cylinder. Lastly, old brake fluid should always be replaced with fresh fluid as it can be contaminated with water which can corrode brake lines and decrease braking capacity.

WHY IS MY CHECK ENGINE LIGHT ON?

The “check engine” light is one of the most vital components to a properly functioning vehicle. It alerts the driver of a potential problem on the vehicle’s on-board diagnostic system (main computer). When the “check engine” light comes on it means that a system in your vehicle — such as ignition, fuel injection, or emission control — is not operating efficiently, even though your vehicle seems to be running fine.

If your “check engine” light comes on and it’s flashing, that indicates a more severe problem that should be checked out immediately.  When you experience a flashing light, minimize driving at high speeds, especially if you’re towing. When the “check engine” light comes on, there’s no need to panic, just make an appointment by ringing us on 02 9337-1136 to get your vehicle checked out as soon as possible. Ignoring your check engine light could severely damage engine components and cost you more money in the end.

GOOGLE REVIEWS
These guys are awesome. Needed a quick service on my bike and they took care of it with a huge smile and great customer service. It’s a pleasure do deal with quality locals!read more
Steven Lockstone
Steven Lockstone
04:46 08 Aug 20
Top's. Platinum star in my eyes. First class service and they treated me the same as the man before me. They looked after my little yellow Mini and now shes all fit for the drive up North. I would highly recommend these guys. It's a service like no other in town.read more
jane gary
jane gary
13:33 26 Jul 20
This guys are the best in Sydney. They have looked after my BMW for the last seven years and I still get treated like a new customer. Michael the owner is extremely thoughtful and kind. I would highly recommend this garage.read more
craig jensen
craig jensen
13:20 26 Jul 20
We have been taking our cars to Michael and the staff since we moved in to the area 3 years ago. The work is always done very well and the service and communication is top notch. We would recommend this business without hesitation.read more
Susannah Scales
Susannah Scales
09:51 20 Jul 20
I’ve been taking my car to Vaucluse Auto Repairs for 4 years and I have only had amazing experiences with them. The quality of work is great, they are transparent with pricing and always willing to go out of their way to source second hand parts to keep cost lower too, if needed. The service is outstanding. I was given a free loan car for the weekend while my car was getting repaired. The owner of the business Michael is very friendly, helpful and honest. The only mechanic in Sydney I trust not to try to rip people off.read more
Billie Sarho
Billie Sarho
08:16 17 Jul 20
I have been coming to Michael for the last seven years now and it doesn't matter what time of the day it is, Michael is always in a good mood and very helpful and extremely nice. He looks after all of family and friends cars and not one of them have ever complained. Excellent service and a great experience. It is a pleasure leaving my car there. Shelly.read more
Shelly Pigon
Shelly Pigon
08:53 11 Jul 20
I took my old classic Aston Martin to get serviced and I found Michael to be very experienced with classic cars. He knew everything there was to know about cars and we had a lovely chat about them. He went out of his way to make my life easier and even bought me a coffee from across the road. I collected my car a few days later and it's working like a gem once again. I would highly recommend Michael and his team to look after any classic cars. Thanks once again mate.read more
Dad Bond
Dad Bond
08:45 11 Jul 20
Amazing service, professional, very friendly. Michael the owner was extremely friendly and caring. You can tell he would be great to work for. My car had a few issues which were fixed in no time like the present. Very reasonable on the price. I would highly recommend this garage. Thank you for the great service.read more
paul young
paul young
08:39 11 Jul 20
I cannot tell how much I love this garage. They have been looking after my Porsche for almost three years now, including my kids cars. They are always straight to the point, never anything extra added, they would always give me a few options if anything major needs to be done. I have always found the owner Michael to be extremely courteous, he treats everyone the same, he has an amazing generosity to the people around him and I love seeing business owners roll up there sleeves and get dirty. I would highly recommend his team of mechanic's for any job.read more
jane peters
jane peters
11:47 09 Jul 20
I’ve just moved into the area and a neighbour recommended me this garage. I was a little bit reluctant as I have a Yaris compared to the classy cars they service and thought they would charge me a fortune to service my car. What an amazing service they provided and they even gave my car a wash, who does that these days? I only needed new oil and filters, even my old garage would charge me a lot more. I highly recommend this team of professionals and for the great service they provide. I’m certainly coming back here again.read more
Junk Mail
Junk Mail
04:40 09 Jul 20
Checked my rear lights and replaced the bulbs for free. Does does still happen in this day and age? Thank you for your service and kind gesture. Can definitely recommend their service and used them before as well.read more
Teena Strydom
Teena Strydom
02:00 03 Jul 20
Michael, Marcus and the Auto Repair team are absolute gentlemen. This is probably the best experience I've had with an Auto Repairs place with their positive, helpful attitude, and the care and consideration they treat their customers with also. You know your car is in great hands with these guys. Highly recommend!read more
Rachel Khouri
Rachel Khouri
23:32 24 Jun 20
Michael, Marcus and the Auto Repair team are absolute gentlemen. This is probably the best experience I've had with an Auto Repairs place with their positive, helpful attitude, and the care and consideration they treat their customers with also. You know your car is in great hands with these guys. Highly recommend!read more
Goodness Gracious  Sydney
Goodness Gracious Sydney
23:30 24 Jun 20
Michael in Vaucluse is by far one of the finest auto mechanic. His service, work, and ethics are unmatched. I would recommend Michael to anyone without any reservation Very professional and reliable. The best customer service and reasonable prices. Thank youread more
Hadi Zamma
Hadi Zamma
06:25 23 Jun 20
Great service! Super punctual and was able to organise to tow our car to his shop on really short notice. Good piece of mind knowing that a pro had a look and fixed our vehicle without any hassles and at a very reasonable rate. Rare find these days Thanks again Michael!read more
Alan Issers
Alan Issers
04:01 20 Jun 20
I have been customer with Vaucluse Auto Repairs for almost 8 years now. Michael and his team are friendly, professional and always very helpful and goes the extra mile for their customers. During the service he explains everything to me. It's really reassuring especially as a female and not having a great understanding cars. Michael is honest and trustworthy,. hence why he keeps his loyal customers over the last 30 years. He has always helped me out with the courtesy cars when required or organised someone to pick me up when getting services done or when there is panel beating to be done.Michael always provides excellent 5 star service and workmanship . I would highly recommend Vaucluse Auto Repairsread more
Angela Lowe
Angela Lowe
08:59 15 Jun 20
For genuine piece of mind and 5 star service look no further than Vaucluse Auto Repairs. Specialising in luxury vehicles without the fuss.Thank you to Michael and his team for the outstanding service.read more
Rachel Keary
Rachel Keary
04:32 29 May 20
I have known Michael for 25 years. Although sometimes very expensive Michael will always provide an excellent service negotiated within your budget in advance. Highly recommendedread more
anne courtney
anne courtney
16:36 24 May 20
Michael and the team at Vaucluse Auto Repairs repaired my VW R32 recently. All details were attended to, and I received a very favourable price for the comprehensive work done. Even though the shop was busy, my car received prompt attention. When I took it out for a drive today, the engine roared and it felt like a brand new car. Actually, it's now performing better than it was when I bought it new in 2009. Thank you Michael!read more
Mark Taylor
Mark Taylor
12:56 22 May 20
My BMW had some problems and the dealership wanted over $5000 for the work. Michael organized for my car to be towed and charged half the price. Couldn’t do enough for me. Would recommend to anyoneread more
Bryce Davidson
Bryce Davidson
06:10 21 May 20
The whole team are very friendly and have attended to all of my vehicles with a 5 star service. Very welcoming and great quality of service. I would highly recommend 🙂read more
Cara Black
Cara Black
22:30 20 May 20
The team go above and beyond. As someone who doesn’t know cars, always asks my dad if I am being ripped off by mechanics. I was rest assured here and was in the best hands. My car legitimately drives and looks like it is brand new. Thank you for the added new BMW key ring and allowing me to pick up my car so late we’ll deserved 5* for customer service and workmanship.read more
Emma Henderson
Emma Henderson
08:20 11 May 20
I was always concerned about going to ‘the local mechanic‘ because I never thought I would receive the same service and value that you would from the large companies. I have to say how wrong I was. Sam is an extremely pleasant man and the last few times I have been here, they have delivered. I could not be more happy with the service, quality of service and products used, standard of service and value and even though I have moved areas, I will be coming back here because I know that I can trust this place to provide a superior delivery of service. Big thumbs up 👍read more
Brent Maksimovich
Brent Maksimovich
02:31 26 Mar 20
Thank you so much for your amazing , professional and most importantly friendly service. My car service was done in record time and your honesty is much appreciated . Thank you for not ripping me off like 99% of the mechanics do.. I will never go to another mechanic again.read more
Sarah Bastani
Sarah Bastani
06:21 13 Mar 20
Michael is honestly the most professional trustworthy mechanic I have every encountered in my experience. After many years of being ripped off by mechanics who would take advantage of my lack of knowledge and charge me through the roof for repairs that I probably didn’t even need I’ve finally found an angel. The BEST MECHANIC in Australia maybe the world ... highly recommend him ⭐️⭐️⭐️⭐️⭐️read more
Julianna Novak
Julianna Novak
06:06 13 Mar 20
Excellent friendly service! Sam was a great help - could not have asked for better service. Highly recommend them. It's pleasing to have service of this quality in our neighbourhood. Amazing car cleaning services available too 🙂read more
Emily Ryan
Emily Ryan
02:04 03 Mar 20
Michael and the team at Vaucluse Auto Repairs are amazing! I have twice taken them my Mercedes 4WD with a nail in the tire and both times they have fixed them either while I waited or within the hour. And guess what....they didn't charge me. Nothing, zero, zip! I wouldn't hesitate to take my car to them for any issue or problem as they are knowledgeable (especially when it comes to luxury cars), honest, reliable and fast. I would give them 6 stars if I could.read more
Vanessa S
Vanessa S
04:05 25 Feb 20
Michael is amazing - great attention to detail, thorough, hard-working and focused on making things right for you. Just incredibly helpful. And charges very little for what he does. I highly recommend him.read more
Heide Robson
Heide Robson
23:36 30 Jan 20
I was very happy with the service I received for my regular service. My car was overdue and Michael went out of his way to squeeze me in before the weekend when we would be driving a long distance. Lovely man and nothing was too much trouble! Will definitely be back!read more
Nicole McNamee
Nicole McNamee
23:15 28 Jan 20
Sam at Vaucluse auto is honest, helpful & respectful. He repaired my Audi A4 & came in the best value out of 2 other quotes I received. Its nice to finally find an honest mechanic in a world I know nothing about! Thanks Sam & Vaucluse Auto.read more
Jessica Joffe
Jessica Joffe
20:55 19 Jan 20
This is the second time I have had my car serviced by Michael and his team and once again I am very pleased with the service. Not only did I feel I can trust what Michael advises, he is considerably cheaper and more professional that the dealership service centres. Yes BMW Sydney, I'm talking about you. Troy, Vaucluse.read more
Troy Gale
Troy Gale
06:31 07 Jan 20
I'm a new customer with Vaucluse Auto Repairs and wish to share my gratitude with the public. The people there are very friendly and a professional company to deal with. The mechanic Sam, that worked on my car is a thorough professional, obliging. Sam bent over backwards to get my car in and completed before Christmas. They are a 5 star bunch of people and I would highly recommend this company to anyone! Merry Christmas to you all.read more
Wayne Boyce
Wayne Boyce
01:20 16 Dec 19
Michael and his team do a fantastic job at Vaucluse Auto Repairs.I have taken many of my vehicles for various repairs to him over the years and found the workmanship to be of a very high standard.Competitively priced and with the highest of integrity, Michael and the team at Vaucluse Auto Repairs have been extremely reliable and professional.I highly recommend them, if you care about the quality of work performed on your vehicle.read more
Nir Turner
Nir Turner
00:34 14 Dec 19
If I could give this place more than 5 stars, I would! I had put my car on the market and someone sold it quicker than I had imagined (lucky!) but I needed to service it before handover. I called Michael and he moved heaven and earth to get it done for me so that the sale could go ahead. Wonderful job too. Thank you for everything!!read more
Nat Adler
Nat Adler
02:34 06 Dec 19
Rachel and I bring the car to Vaucluse Auto Repairs every year for servicing it because the service is outstanding! The staff always keep us well informed on what needs to be changed and we consider their prices reasonable. We also, appreciate the high honesty received at all time.read more
Sara Sanlorenzo
Sara Sanlorenzo
05:34 25 Nov 19
The professionalism and service was outstanding. Michael was such a pleasure to deal with and I had no surprises when I went to pick up my vehicle. Not to mention getting it back in pristine condition hand washed and spotless. Would not hesitate to recommend.read more
Susie Kemeny
Susie Kemeny
03:30 12 Nov 19
Honestly these guys take really good care of their customers and I am one of them. Sometimes I service my SUV for specialist repairs with the car makers own team but for everything else I trust Michael implicitly and all I need do is drop off my keys and try to hustle him for a free nespresso .... 😀😀😀🎩🎩Update....Recently my car was hit twice in a snow storm. They have done the most excellent job to make the car new again.read more
Nicholas Atgemis
Nicholas Atgemis
17:04 10 Sep 18
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