Privacy

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http:www.vaucluseauto.com.au or http:www.vauclusemechanics.com.au websites (the “Service”) operated by Vaucluse Auto Repairs Pty Ltd (“us, “we”, or “our”)

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.

Complaints

If you have a complaint, please let us know. We welcome your feedback as an opportunity to improve our business and customer service.

You can make a complaint by contacting us on 02 93371136 or email to sales@vaucluseauto.com.au

When making a complaint, please let us know the following information:

  • Your Name and Email Address
  • A brief description of the issue
  • Invoice number or vehicle make and registration plate number, if applicable
  • Date of the issue occurred

We will respect our customers’ privacy in relation to any personal information given to us.

Promotions / Marketing

Special offers, vouchers or coupons posted on our website or Facebook, come with the following conditions:

  • Not valid in conjunction with any other special offer, voucher or coupon.
  • Only one special offer, voucher or coupon can be redeemed at any one time.
  • Special offers, vouchers or coupons are not redeemable for cash
  • Special offers, voucher and coupons are valid for the duration specified and cannot be redeemed any other time
  • Special offer prices are not valid for exotic, muscle or hi-performance vehicles. Those types of vehicle will require a surcharge. Price on application, please call +61 2 9337-1136 or email to sales@vaucluseauto.com.au

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Content

Our Service doesn’t allow you to post, link, store, share and otherwise make available or use certain information, text, graphics, videos, or other material (“Content”).

When we say – Free pick and/or drop off – it means in 10 kms radius from our place of business and depends on the service required. Please call us on 02 9337-1136 to confirm if the free service will apply to you

When we say – free substitute vehicle/courtesy car/loan vehicle provided – it means if the vehicle is available. Usually booking is required as there is high demand.

When we say – without voiding the manufacturer’s warranty –  this is true because we are licenced mechanical workshop, employ licenced technicians and use genuine/OEM parts

Website use

The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.

You must ensure that Your access to, or use of the Website is not illegal or prohibited by laws which apply to You

You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website.

Product Specifications

Features and specifications of Products and/or Services described or depicted on the Website are subject to change without notice.

Purchase

Vaucluse Auto Repairs shall not be liable for any delay in performing any of its obligations under an Agreement with you regarding your vehicle, if such delay is caused by circumstances beyond the reasonable control of Vaucluse Auto Repairs Pty Ltd (or its affiliates), and We shall be entitled to a reasonable extension of time for the performance of such obligations.

All goods and services remain ownership of Vaucluse Auto Repairs until paid in full.

Delivery and ownership of the goods

We try to ensure that all Products and Services are delivered in a prompt and timely manner. However, from time to time, it is possible factors outside of Our control may result in delays. Vaucluse Auto Repairs does not accept any liability for loss or damage suffered by anyone as a result of any such delays.

Warranty

Vaucluse Auto Repairs will repair, replace or refund faulty or damaged Products in accordance with the manufacturer’s warranty terms and conditions for parts and products and Your rights under the Australian Consumer Law.

Privacy Statement. This Privacy Policy is effective from 1 July 2016.

1. Our commitment to privacy

Vaucluse Auto Repairs respects the individual privacy of its customers (“you”). The Privacy Policy applies to all personal information received by us from our online websites, services, products, mobile applications, agents, contractors and third parties.

We may update our policies including this Privacy Policy from time to time. The most current version will always be located on our website.

2. Types of personal information we collect and hold

The types of personal information we collect and hold will vary depending on your dealings with us and the products, services and benefits we provide to you, or a request or inquiry you may make in relation to such products, benefits and services. This information may include any or all of the following:

  • Name, address(es), telephone number(s) and other contact details;
  • Electronic address(es);
  • Date of birth;
  • Gender;
  • Your credit card and/or payment details;
  • Vehicle details including registration, model, colour, history and any additional information need to provide our services and products to you;
  • Transaction details relating to your use of our products, services or benefits;
  • Your social media preferences;
  • Location data; and
  • Any preferences you tell us about or any other information that you provide.

We may collect and hold sensitive information to allow us to provide our services more effectively to you.

Please see the Direct Marketing section of this policy for more examples of the kinds of personal information we collect.

3. Website cookies and digital services

Information is also generated and collected whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our websites also use “cookies”. A “cookie” is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled manually by you if you wish. Please note that if you do disable this, not all functionality on our websites will be available to you.

If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this will mean that we will not be able to personalise your website each time you visit. We collect such information to provide our products and services to you, and statistical and maintenance purposes that enables us to continually evaluate our mobile app performance.

We also use the information through cookies to optimise advertisement selection for groups of individuals based upon the information collected.

  1. Why we collect and hold personal information

Generally, we collect, hold and use personal information about you to provide a range of products, services and benefits to you relating to their motoring and related lifestyle needs.

We also collect personal information to assist in identifying ways in which we can serve you better, such as providing our products and services to you more effectively, statistical business analysis and to assist our internal administration and operations including but not limited to accounting, risk management, record keeping, archiving, systems development and testing, marketing, and staff training.

Some of the information we collect is for the purpose of improving our interaction with you and your involvement with us.

5. How we collect information

Generally, we collect personal information directly from you and through our mobile app, such as when you purchase, are otherwise provided with or request a product or service, in the course of providing you with that product or service through your vehicle’s fleet/lease provider (if any), or when you have other dealings with us.

We may collect and update that information over the phone, over the Internet, in person (e.g. when you visit us), when you write to us or if you participate in our marketing campaigns.

  1. Storage and protection of personal information

We store personal information in a combination of secure computer storage facilities and paper-based files and other records. We have taken steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

While we undertake reasonable steps to protect your personal information, no guarantee can be given that information sent over the Internet or electronically is always 100% secure. Sending and receiving information over the Internet is at the user’s risk. However, we will take all reasonable steps to ensure your data is used and stored securely once we received it.

7. How we use and disclose personal information

We may use and disclose your personal information for a variety of purposes in connection with providing services to you and in relation to our business operations. These may include:

  • Processing and administering all your dealings with us;
  • Providing you with the products and services you have requested from us;
  • Developing processes, products, services and benefits to better meet your needs;
  • We may also use your personal information to offer or provide you with loyalty benefits, discounts or other information about such schemes that may be operated by us or third parties. This includes:
    • Obtaining details about how you acquire and use our products, services and benefits;
    • Rewarding you for utilising our products and services through mechanisms such as discounts, general products, special pricing offers and prizes; and
    • Direct marketing to you.

8. Direct marketing

We collect personal information so that we can provide you with useful and relevant information about our products and services. Generally, we collect this information directly from you. In some circumstances, however, we collect personal information from third parties, including from our franchisees, our roadside assistance sales partners, other service providers and social media platforms. We use the information we, or our various service providers, collect to assist us in determining how we can best engage with our customers about our products and services. To this end, we, or our service providers, may collect information about your social media preferences and activities so that we can engage with our customers on social media sites. We may also collect certain demographic information and behavioural information from social media platforms to better serve consumers with more targeted advertising.

At times, we use tools that enable us to identify the online sources of the telephone sales enquiries that we receive. The information we collect through these tools includes the time and date of the call, the geographical location of the call, the telephone number of the caller (unless withheld), device identification information of your mobile phone, and the IP address of the device the caller used to arrive at our website. The collection of this information helps us to determine the effectiveness of our services and marketing campaigns.

If we do not collect information in the ways described above, we may not be able to let you know about our products and services in the most effective way.

We may use and disclose the information we collect for the purpose of providing you with tailored marketing communications about our goods and services (and the goods and services of our business partners and franchisees), or to conduct market research. Typically, we send these communications to your email address or mailing address. Occasionally, we may also send marketing communications to your social media accounts (for example, your Facebook account).

We may also disclose your personal information to our related companies, to our franchisees, to our other business partners, and other service providers, to give you information and offers about products and services offered by us.

9. Opting out of direct marketing

If you do not wish to receive direct marketing information from us, please use the contact details below to update your preferences, or use the unsubscribe feature on our electronic marketing communications. Please note that if you make such a request:

  • We may still need to use your personal information to provide you with the services and products you have requested as a customer; and
  • It may not be possible for us to immediately action a request to cease receiving any or all direct marketing material. However, we will respond to such requests as soon as practicable and will make all reasonable efforts to promptly activate a change in preference or an opt-out of receiving future direct marketing material.

We will not sell or rent your personal information without your consent. We may disclose your personal information where we are required or authorised by law to disclose your personal information or for any purposes connected to a fraud, crime prevention or impropriety investigation.

10. Access to, and correction of, personal information

We will take reasonable steps to make sure that the personal information we collect, hold, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us via the contact details listed below to update your personal details.

In the first instance, we will ask you to provide some of the identification, such as your driver’s licence, to ensure that you have the right to access the information.

GOOGLE REVIEWS
These guys are awesome. Needed a quick service on my bike and they took care of it with a huge smile and great customer service. It’s a pleasure do deal with quality locals!read more
Steven Lockstone
Steven Lockstone
04:46 08 Aug 20
Top's. Platinum star in my eyes. First class service and they treated me the same as the man before me. They looked after my little yellow Mini and now shes all fit for the drive up North. I would highly recommend these guys. It's a service like no other in town.read more
jane gary
jane gary
13:33 26 Jul 20
This guys are the best in Sydney. They have looked after my BMW for the last seven years and I still get treated like a new customer. Michael the owner is extremely thoughtful and kind. I would highly recommend this garage.read more
craig jensen
craig jensen
13:20 26 Jul 20
We have been taking our cars to Michael and the staff since we moved in to the area 3 years ago. The work is always done very well and the service and communication is top notch. We would recommend this business without hesitation.read more
Susannah Scales
Susannah Scales
09:51 20 Jul 20
I’ve been taking my car to Vaucluse Auto Repairs for 4 years and I have only had amazing experiences with them. The quality of work is great, they are transparent with pricing and always willing to go out of their way to source second hand parts to keep cost lower too, if needed. The service is outstanding. I was given a free loan car for the weekend while my car was getting repaired. The owner of the business Michael is very friendly, helpful and honest. The only mechanic in Sydney I trust not to try to rip people off.read more
Billie Sarho
Billie Sarho
08:16 17 Jul 20
I have been coming to Michael for the last seven years now and it doesn't matter what time of the day it is, Michael is always in a good mood and very helpful and extremely nice. He looks after all of family and friends cars and not one of them have ever complained. Excellent service and a great experience. It is a pleasure leaving my car there. Shelly.read more
Shelly Pigon
Shelly Pigon
08:53 11 Jul 20
I took my old classic Aston Martin to get serviced and I found Michael to be very experienced with classic cars. He knew everything there was to know about cars and we had a lovely chat about them. He went out of his way to make my life easier and even bought me a coffee from across the road. I collected my car a few days later and it's working like a gem once again. I would highly recommend Michael and his team to look after any classic cars. Thanks once again mate.read more
Dad Bond
Dad Bond
08:45 11 Jul 20
Amazing service, professional, very friendly. Michael the owner was extremely friendly and caring. You can tell he would be great to work for. My car had a few issues which were fixed in no time like the present. Very reasonable on the price. I would highly recommend this garage. Thank you for the great service.read more
paul young
paul young
08:39 11 Jul 20
I cannot tell how much I love this garage. They have been looking after my Porsche for almost three years now, including my kids cars. They are always straight to the point, never anything extra added, they would always give me a few options if anything major needs to be done. I have always found the owner Michael to be extremely courteous, he treats everyone the same, he has an amazing generosity to the people around him and I love seeing business owners roll up there sleeves and get dirty. I would highly recommend his team of mechanic's for any job.read more
jane peters
jane peters
11:47 09 Jul 20
I’ve just moved into the area and a neighbour recommended me this garage. I was a little bit reluctant as I have a Yaris compared to the classy cars they service and thought they would charge me a fortune to service my car. What an amazing service they provided and they even gave my car a wash, who does that these days? I only needed new oil and filters, even my old garage would charge me a lot more. I highly recommend this team of professionals and for the great service they provide. I’m certainly coming back here again.read more
Junk Mail
Junk Mail
04:40 09 Jul 20
Checked my rear lights and replaced the bulbs for free. Does does still happen in this day and age? Thank you for your service and kind gesture. Can definitely recommend their service and used them before as well.read more
Teena Strydom
Teena Strydom
02:00 03 Jul 20
Michael, Marcus and the Auto Repair team are absolute gentlemen. This is probably the best experience I've had with an Auto Repairs place with their positive, helpful attitude, and the care and consideration they treat their customers with also. You know your car is in great hands with these guys. Highly recommend!read more
Rachel Khouri
Rachel Khouri
23:32 24 Jun 20
Michael, Marcus and the Auto Repair team are absolute gentlemen. This is probably the best experience I've had with an Auto Repairs place with their positive, helpful attitude, and the care and consideration they treat their customers with also. You know your car is in great hands with these guys. Highly recommend!read more
Goodness Gracious  Sydney
Goodness Gracious Sydney
23:30 24 Jun 20
Michael in Vaucluse is by far one of the finest auto mechanic. His service, work, and ethics are unmatched. I would recommend Michael to anyone without any reservation Very professional and reliable. The best customer service and reasonable prices. Thank youread more
Hadi Zamma
Hadi Zamma
06:25 23 Jun 20
Great service! Super punctual and was able to organise to tow our car to his shop on really short notice. Good piece of mind knowing that a pro had a look and fixed our vehicle without any hassles and at a very reasonable rate. Rare find these days Thanks again Michael!read more
Alan Issers
Alan Issers
04:01 20 Jun 20
I have been customer with Vaucluse Auto Repairs for almost 8 years now. Michael and his team are friendly, professional and always very helpful and goes the extra mile for their customers. During the service he explains everything to me. It's really reassuring especially as a female and not having a great understanding cars. Michael is honest and trustworthy,. hence why he keeps his loyal customers over the last 30 years. He has always helped me out with the courtesy cars when required or organised someone to pick me up when getting services done or when there is panel beating to be done.Michael always provides excellent 5 star service and workmanship . I would highly recommend Vaucluse Auto Repairsread more
Angela Lowe
Angela Lowe
08:59 15 Jun 20
For genuine piece of mind and 5 star service look no further than Vaucluse Auto Repairs. Specialising in luxury vehicles without the fuss.Thank you to Michael and his team for the outstanding service.read more
Rachel Keary
Rachel Keary
04:32 29 May 20
I have known Michael for 25 years. Although sometimes very expensive Michael will always provide an excellent service negotiated within your budget in advance. Highly recommendedread more
anne courtney
anne courtney
16:36 24 May 20
Michael and the team at Vaucluse Auto Repairs repaired my VW R32 recently. All details were attended to, and I received a very favourable price for the comprehensive work done. Even though the shop was busy, my car received prompt attention. When I took it out for a drive today, the engine roared and it felt like a brand new car. Actually, it's now performing better than it was when I bought it new in 2009. Thank you Michael!read more
Mark Taylor
Mark Taylor
12:56 22 May 20
My BMW had some problems and the dealership wanted over $5000 for the work. Michael organized for my car to be towed and charged half the price. Couldn’t do enough for me. Would recommend to anyoneread more
Bryce Davidson
Bryce Davidson
06:10 21 May 20
The whole team are very friendly and have attended to all of my vehicles with a 5 star service. Very welcoming and great quality of service. I would highly recommend 🙂read more
Cara Black
Cara Black
22:30 20 May 20
The team go above and beyond. As someone who doesn’t know cars, always asks my dad if I am being ripped off by mechanics. I was rest assured here and was in the best hands. My car legitimately drives and looks like it is brand new. Thank you for the added new BMW key ring and allowing me to pick up my car so late we’ll deserved 5* for customer service and workmanship.read more
Emma Henderson
Emma Henderson
08:20 11 May 20
I was always concerned about going to ‘the local mechanic‘ because I never thought I would receive the same service and value that you would from the large companies. I have to say how wrong I was. Sam is an extremely pleasant man and the last few times I have been here, they have delivered. I could not be more happy with the service, quality of service and products used, standard of service and value and even though I have moved areas, I will be coming back here because I know that I can trust this place to provide a superior delivery of service. Big thumbs up 👍read more
Brent Maksimovich
Brent Maksimovich
02:31 26 Mar 20
Thank you so much for your amazing , professional and most importantly friendly service. My car service was done in record time and your honesty is much appreciated . Thank you for not ripping me off like 99% of the mechanics do.. I will never go to another mechanic again.read more
Sarah Bastani
Sarah Bastani
06:21 13 Mar 20
Michael is honestly the most professional trustworthy mechanic I have every encountered in my experience. After many years of being ripped off by mechanics who would take advantage of my lack of knowledge and charge me through the roof for repairs that I probably didn’t even need I’ve finally found an angel. The BEST MECHANIC in Australia maybe the world ... highly recommend him ⭐️⭐️⭐️⭐️⭐️read more
Julianna Novak
Julianna Novak
06:06 13 Mar 20
Excellent friendly service! Sam was a great help - could not have asked for better service. Highly recommend them. It's pleasing to have service of this quality in our neighbourhood. Amazing car cleaning services available too 🙂read more
Emily Ryan
Emily Ryan
02:04 03 Mar 20
Michael and the team at Vaucluse Auto Repairs are amazing! I have twice taken them my Mercedes 4WD with a nail in the tire and both times they have fixed them either while I waited or within the hour. And guess what....they didn't charge me. Nothing, zero, zip! I wouldn't hesitate to take my car to them for any issue or problem as they are knowledgeable (especially when it comes to luxury cars), honest, reliable and fast. I would give them 6 stars if I could.read more
Vanessa S
Vanessa S
04:05 25 Feb 20
Michael is amazing - great attention to detail, thorough, hard-working and focused on making things right for you. Just incredibly helpful. And charges very little for what he does. I highly recommend him.read more
Heide Robson
Heide Robson
23:36 30 Jan 20
I was very happy with the service I received for my regular service. My car was overdue and Michael went out of his way to squeeze me in before the weekend when we would be driving a long distance. Lovely man and nothing was too much trouble! Will definitely be back!read more
Nicole McNamee
Nicole McNamee
23:15 28 Jan 20
Sam at Vaucluse auto is honest, helpful & respectful. He repaired my Audi A4 & came in the best value out of 2 other quotes I received. Its nice to finally find an honest mechanic in a world I know nothing about! Thanks Sam & Vaucluse Auto.read more
Jessica Joffe
Jessica Joffe
20:55 19 Jan 20
This is the second time I have had my car serviced by Michael and his team and once again I am very pleased with the service. Not only did I feel I can trust what Michael advises, he is considerably cheaper and more professional that the dealership service centres. Yes BMW Sydney, I'm talking about you. Troy, Vaucluse.read more
Troy Gale
Troy Gale
06:31 07 Jan 20
I'm a new customer with Vaucluse Auto Repairs and wish to share my gratitude with the public. The people there are very friendly and a professional company to deal with. The mechanic Sam, that worked on my car is a thorough professional, obliging. Sam bent over backwards to get my car in and completed before Christmas. They are a 5 star bunch of people and I would highly recommend this company to anyone! Merry Christmas to you all.read more
Wayne Boyce
Wayne Boyce
01:20 16 Dec 19
Michael and his team do a fantastic job at Vaucluse Auto Repairs.I have taken many of my vehicles for various repairs to him over the years and found the workmanship to be of a very high standard.Competitively priced and with the highest of integrity, Michael and the team at Vaucluse Auto Repairs have been extremely reliable and professional.I highly recommend them, if you care about the quality of work performed on your vehicle.read more
Nir Turner
Nir Turner
00:34 14 Dec 19
If I could give this place more than 5 stars, I would! I had put my car on the market and someone sold it quicker than I had imagined (lucky!) but I needed to service it before handover. I called Michael and he moved heaven and earth to get it done for me so that the sale could go ahead. Wonderful job too. Thank you for everything!!read more
Nat Adler
Nat Adler
02:34 06 Dec 19
Rachel and I bring the car to Vaucluse Auto Repairs every year for servicing it because the service is outstanding! The staff always keep us well informed on what needs to be changed and we consider their prices reasonable. We also, appreciate the high honesty received at all time.read more
Sara Sanlorenzo
Sara Sanlorenzo
05:34 25 Nov 19
The professionalism and service was outstanding. Michael was such a pleasure to deal with and I had no surprises when I went to pick up my vehicle. Not to mention getting it back in pristine condition hand washed and spotless. Would not hesitate to recommend.read more
Susie Kemeny
Susie Kemeny
03:30 12 Nov 19
Honestly these guys take really good care of their customers and I am one of them. Sometimes I service my SUV for specialist repairs with the car makers own team but for everything else I trust Michael implicitly and all I need do is drop off my keys and try to hustle him for a free nespresso .... 😀😀😀🎩🎩Update....Recently my car was hit twice in a snow storm. They have done the most excellent job to make the car new again.read more
Nicholas Atgemis
Nicholas Atgemis
17:04 10 Sep 18
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