Terms & Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http:www.vaucluseauto.com.au or http:www.vauclusemechanics.com.au websites (the “Service”) operated by Vaucluse Auto Repairs Pty Ltd (“us, “we”, or “our”)

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.

Complaints

If you have a complaint, please let us know. We welcome your feedback as an opportunity to improve our business and customer service.

You can make a complaint by contacting us on 02 93371136 or email to sales@vaucluseauto.com.au

When making a complaint, please let us know the following information:

  • Your Name and Email Address
  • A brief description of the issue
  • Invoice number or vehicle make and registration plate number, if applicable
  • Date of the issue occurred

We will respect our customers’ privacy in relation to any personal information given to us.

Promotions / Marketing

Special offers, vouchers or coupons posted on our website or Facebook, come with the following conditions:

  • Not valid in conjunction with any other special offer, voucher or coupon.
  • Only one special offer, voucher or coupon can be redeemed at any one time.
  • Special offers, vouchers or coupons are not redeemable for cash
  • Special offers, voucher and coupons are valid for the duration specified and cannot be redeemed any other time
  • Special offer prices are not valid for exotic, muscle or hi-performance vehicles. Those types of vehicle will require a surcharge. Price on application, please call +61 2 9337-1136 or email to sales@vaucluseauto.com.au

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Content

Our Service doesn’t allow you to post, link, store, share and otherwise make available or use certain information, text, graphics, videos, or other material (“Content”).

When we say – Free pick and/or drop off – it means in 10 kms radius from our place of business and depends on the service required. Please call us on 02 9337-1136 to confirm if the free service will apply to you

When we say – free substitute vehicle/courtesy car/loan vehicle provided – it means if the vehicle is available. Usually booking is required as there is high demand.

When we say – without voiding the manufacturer’s warranty –  this is true because we are licenced mechanical workshop, employ licenced technicians and use genuine/OEM parts

Website use

The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.

You must ensure that Your access to, or use of the Website is not illegal or prohibited by laws which apply to You

You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website.

Product Specifications

Features and specifications of Products and/or Services described or depicted on the Website are subject to change without notice.

Purchase

Vaucluse Auto Repairs shall not be liable for any delay in performing any of its obligations under an Agreement with you regarding your vehicle, if such delay is caused by circumstances beyond the reasonable control of Vaucluse Auto Repairs Pty Ltd (or its affiliates), and We shall be entitled to a reasonable extension of time for the performance of such obligations.

All goods and services remain ownership of Vaucluse Auto Repairs until paid in full.

Delivery and ownership of the goods

We try to ensure that all Products and Services are delivered in a prompt and timely manner. However, from time to time, it is possible factors outside of Our control may result in delays. Vaucluse Auto Repairs does not accept any liability for loss or damage suffered by anyone as a result of any such delays.

Warranty

Vaucluse Auto Repairs will repair, replace or refund faulty or damaged Products in accordance with the manufacturer’s warranty terms and conditions for parts and products and Your rights under the Australian Consumer Law.

Our Guarantee

Vaucluse Auto Repairs hereby warrants that subject to your non-excludable rights as per the Australian Consumer Law  (“the ACL’) and the exclusions shown below, our products and services will be free from defect for the applicable guarantee period or we will correct, repair or replace the defective product.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In all cases, the responsibility for attending to or accepting any claim under the Vaucluse Auto Repair’s Guarantee is at our discretion. We may at our discretion, authorise warranty to be performed elsewhere, when its impractical to have the work performed by us.

The Guarantee is provided to you –

  • As the consumer responsible for the expenses associated with the warranty claim;
  • As the original purchaser or the part, service or repair
  • Only upon production of your invoice receipt or proof of original purchase;
  • Where not excluded by our Guarantee Exclusions;
  • For the period or kilometres travelled from the date of purchase (whichever comes first) – six (6) months or 10,000 km

Guarantee Exclusions:

  • Damage caused by accident, fire or theft, damage as a result of towing, damage caused by misuse of the vehicle or where the vehicle is used in a competition or in a closed-circuit event, damage caused by continuing to operate the vehicle after a defect is known;
  • Alteration, modification or removal of products by anyone not authorised by Vaucluse Auto Repairs, we will not pay under the Guarantee for work performed elsewhere unless it has been expressly authorised by Vaucluse Auto Repairs;
  • Damage by causes beyond our control;
  • Products supplied by the Customer;

Note: some manufacturers warranty products may differ from the Vaucluse Auto Repairs Guarantee.

Ask us for details of any applicable extended warranty.

GOOGLE REVIEWS
I have known Michael for 25 years. Although sometimes very expensive Michael will always provide an excellent service negotiated within your budget in advance. Highly recommendedread more
anne courtney
anne courtney
16:36 24 May 20
Michael and the team at Vaucluse Auto Repairs repaired my VW R32 recently. All details were attended to, and I received a very favourable price for the comprehensive work done. Even though the shop was busy, my car received prompt attention. When I took it out for a drive today, the engine roared and it felt like a brand new car. Actually, it's now performing better than it was when I bought it new in 2009. Thank you Michael!read more
Mark Taylor
Mark Taylor
12:56 22 May 20
My BMW had some problems and the dealership wanted over $5000 for the work. Michael organized for my car to be towed and charged half the price. Couldn’t do enough for me. Would recommend to anyoneread more
Bryce Davidson
Bryce Davidson
06:10 21 May 20
The whole team are very friendly and have attended to all of my vehicles with a 5 star service. Very welcoming and great quality of service. I would highly recommend 🙂read more
Cara Black
Cara Black
22:30 20 May 20
The team go above and beyond. As someone who doesn’t know cars, always asks my dad if I am being ripped off by mechanics. I was rest assured here and was in the best hands. My car legitimately drives and looks like it is brand new. Thank you for the added new BMW key ring and allowing me to pick up my car so late we’ll deserved 5* for customer service and workmanship.read more
Emma Henderson
Emma Henderson
08:20 11 May 20
I was always concerned about going to ‘the local mechanic‘ because I never thought I would receive the same service and value that you would from the large companies. I have to say how wrong I was. Sam is an extremely pleasant man and the last few times I have been here, they have delivered. I could not be more happy with the service, quality of service and products used, standard of service and value and even though I have moved areas, I will be coming back here because I know that I can trust this place to provide a superior delivery of service. Big thumbs up 👍read more
Brent Maksimovich
Brent Maksimovich
02:31 26 Mar 20
Thank you so much for your amazing , professional and most importantly friendly service. My car service was done in record time and your honesty is much appreciated . Thank you for not ripping me off like 99% of the mechanics do.. I will never go to another mechanic again.read more
Sarah Bastani
Sarah Bastani
06:21 13 Mar 20
Michael is honestly the most professional trustworthy mechanic I have every encountered in my experience. After many years of being ripped off by mechanics who would take advantage of my lack of knowledge and charge me through the roof for repairs that I probably didn’t even need I’ve finally found an angel. The BEST MECHANIC in Australia maybe the world ... highly recommend him ⭐️⭐️⭐️⭐️⭐️read more
Julianna Novak
Julianna Novak
06:06 13 Mar 20
Excellent friendly service! Sam was a great help - could not have asked for better service. Highly recommend them. It's pleasing to have service of this quality in our neighbourhood. Amazing car cleaning services available too 🙂read more
Emily Ryan
Emily Ryan
02:04 03 Mar 20
Michael and the team at Vaucluse Auto Repairs are amazing! I have twice taken them my Mercedes 4WD with a nail in the tire and both times they have fixed them either while I waited or within the hour. And guess what....they didn't charge me. Nothing, zero, zip! I wouldn't hesitate to take my car to them for any issue or problem as they are knowledgeable (especially when it comes to luxury cars), honest, reliable and fast. I would give them 6 stars if I could.read more
Vanessa S
Vanessa S
04:05 25 Feb 20
Michael is amazing - great attention to detail, thorough, hard-working and focused on making things right for you. Just incredibly helpful. And charges very little for what he does. I highly recommend him.read more
Heide Robson
Heide Robson
23:36 30 Jan 20
I was very happy with the service I received for my regular service. My car was overdue and Michael went out of his way to squeeze me in before the weekend when we would be driving a long distance. Lovely man and nothing was too much trouble! Will definitely be back!read more
Nicole McNamee
Nicole McNamee
23:15 28 Jan 20
Sam at Vaucluse auto is honest, helpful & respectful. He repaired my Audi A4 & came in the best value out of 2 other quotes I received. Its nice to finally find an honest mechanic in a world I know nothing about! Thanks Sam & Vaucluse Auto.read more
Jessica Joffe
Jessica Joffe
20:55 19 Jan 20
This is the second time I have had my car serviced by Michael and his team and once again I am very pleased with the service. Not only did I feel I can trust what Michael advises, he is considerably cheaper and more professional that the dealership service centres. Yes BMW Sydney, I'm talking about you. Troy, Vaucluse.read more
Troy Gale
Troy Gale
06:31 07 Jan 20
I'm a new customer with Vaucluse Auto Repairs and wish to share my gratitude with the public. The people there are very friendly and a professional company to deal with. The mechanic Sam, that worked on my car is a thorough professional, obliging. Sam bent over backwards to get my car in and completed before Christmas. They are a 5 star bunch of people and I would highly recommend this company to anyone! Merry Christmas to you all.read more
Wayne Boyce
Wayne Boyce
01:20 16 Dec 19
Michael and his team do a fantastic job at Vaucluse Auto Repairs.I have taken many of my vehicles for various repairs to him over the years and found the workmanship to be of a very high standard.Competitively priced and with the highest of integrity, Michael and the team at Vaucluse Auto Repairs have been extremely reliable and professional.I highly recommend them, if you care about the quality of work performed on your vehicle.read more
Nir Turner
Nir Turner
00:34 14 Dec 19
If I could give this place more than 5 stars, I would! I had put my car on the market and someone sold it quicker than I had imagined (lucky!) but I needed to service it before handover. I called Michael and he moved heaven and earth to get it done for me so that the sale could go ahead. Wonderful job too. Thank you for everything!!read more
Nat Adler
Nat Adler
02:34 06 Dec 19
Rachel and I bring the car to Vaucluse Auto Repairs every year for servicing it because the service is outstanding! The staff always keep us well informed on what needs to be changed and we consider their prices reasonable. We also, appreciate the high honesty received at all time.read more
Sara Sanlorenzo
Sara Sanlorenzo
05:34 25 Nov 19
The professionalism and service was outstanding. Michael was such a pleasure to deal with and I had no surprises when I went to pick up my vehicle. Not to mention getting it back in pristine condition hand washed and spotless. Would not hesitate to recommend.read more
Susie Kemeny
Susie Kemeny
03:30 12 Nov 19
Honestly these guys take really good care of their customers and I am one of them. Sometimes I service my SUV for specialist repairs with the car makers own team but for everything else I trust Michael implicitly and all I need do is drop off my keys and try to hustle him for a free nespresso .... 😀😀😀🎩🎩Update....Recently my car was hit twice in a snow storm. They have done the most excellent job to make the car new again.read more
Nicholas Atgemis
Nicholas Atgemis
17:04 10 Sep 18
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